A specialist mid-market revenue cycle partner — front-end eligibility through back-end denials — operating one industry, to one published standard, under one named owner. HIPAA-compliant production facility in Bangalore; managed on-site teams where the engagement requires it.
A complete middle- and back-office RCM stack, plus a specialist front-office line in eligibility and prior authorization. Every line is calibrated to the client's coding manual, QA scorecard, and reporting cadence — not to a standard of our own.
Professional-fee, facility, and HCC coding under V24 and V28. AAPC (CPC, CRC) and AHIMA (CCS) certified workforce; minimum 24 months HCC experience for risk-adjustment work. Encoder fluency across 3M, Optum EncoderPro, and TruCode. EHR fluency across Epic, Cerner / Oracle Health, MEDITECH, Allscripts, athenahealth, and eClinicalWorks.
Charge capture, modifier review, payer-specific scrubbing, 837P / 837I electronic and paper submission via Availity, Waystar, and Change Healthcare. ERA / EOB posting, contractual-adjustment validation, patient statements, and ledger reconciliation against the practice management system.
Payer-side calling for claim status, underpayment recovery, and appeals. Denials categorised at root cause (CARC / RARC), routed back to upstream coding or billing for recurrence reduction. Aged-AR cleanup against defined 60 / 90 / 120+ day work-lists, reported on AR-days, denial-rate, and recovery-percentage targets the client sets.
Compliant, AHIMA-aligned provider queries. CC / MCC capture, principal-diagnosis review, DRG accuracy, and HCC documentation alignment. Pattern-based clinician-education feedback routed through the client's quality team — not delivered as a competing audit.
Real-time and batch eligibility, coverage discovery, COB validation, benefits and out-of-pocket determination. Prior-authorization initiation, payer-specific submission, clinical-doc packaging, status follow-up, and expedited / retrospective handling. Referral capture and medical-necessity validation against payer policy.
For engagements where data residency, regulatory posture, or calibration depth require the team to sit inside the client's own facility. RevenueLink recruits, BGV-clears, deploys, supervises, and sustains the cohort; the client owns the work product and the quality framework. One named on-site Account Manager.
The default is in-house delivery from our Bangalore production floor — our facility, our infrastructure, our governance layer underneath the client's published quality framework. The specialist option is managed on-site delivery at the client's own facility, used where regulation, data residency, or calibration depth requires the team to sit inside the client's perimeter.
The model is chosen by what the engagement requires, not by what is easier to staff. We will tell you which fits the scope on the first call.
The default model for coding, billing, AR, denials, CDI, and eligibility / prior-auth work. Controlled physical access, clean-desk discipline, US-time-zone shifts, and secure integration to the client's PM, EHR, and clearinghouse via SFTP, site-to-site VPN, or REST API. Operates under our internal QA and the client's published standards.
RevenueLink recruits, BGV-clears, deploys, supervises, and sustains a credentialed cohort inside the client's own infrastructure. The team uses the client's stack, follows the client's quality framework, and never exports PHI. One on-site Account Manager owns every operational thread.
Hospitals, physician enterprises, and integrated delivery networks that need a steady, calibrated RCM partner across the middle and back office — and a workforce credentialed to the same standard their internal teams are.
US-based and global RCM operators that need a specialist India production arm — in-house at our facility or as a managed on-site cohort at theirs — with the supervisory layer, BGV discipline, and HIPAA posture already in place.
Specialty physician groups, ambulatory surgery centres, and multi-site practices that need calibrated coding, billing, AR follow-up, and denials work — without building, retaining, and supervising an offshore team in-house.
We are not a generalist BPO and we are not chasing enterprise-software platform pretensions. One industry — healthcare RCM — across the services that actually keep a revenue cycle moving. The bar is operational rigour, measured weekly against the client's KPIs, not marketing scale.
Bangalore production floor with badge-controlled access, clean-desk discipline, no personal devices on the floor, and HIPAA Privacy & Security Rule controls operationalised in day-to-day practice.
AAPC (CPC, CRC) and AHIMA (CCS) credentialled coders. Domain-trained billing, AR, denials, CDI, and eligibility / prior-auth specialists. 100% BGV completed before deployment.
In-house at our Bangalore facility for the majority of engagements; managed on-site teams inside the client's own perimeter where regulation, data residency, or calibration depth requires it.
One named Account Manager per engagement. Every operational, commercial, and HR thread the client touches terminates at that person — no diffuse responsibility, no chains of "let me check."
These describe how we engage, not how we market. Each one has a behavioural cost. We pay it because that is what makes the partnership hold over a multi-year engagement.
One call. Honest scope. A substantive response from a named person within two business days — or a clear note on what we need to give you one.
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