Built around one industry, six service lines, and a HIPAA-compliant production facility in Bangalore. One named owner per engagement, one published standard per client, one operational discipline behind every deliverable. We do healthcare RCM. That is the company.
The healthcare RCM market is not short on generalist BPOs that will quote on anything from data entry to coding. It is short on specialist mid-market partners that handle the full revenue cycle to a serious operational standard — and stay calibrated to the client's framework over multi-year engagements without quietly drifting into their own scorecard, their own methodology, and their own definition of done.
That is the gap RevenueLink was set up to fill. Coding, billing, AR & denials, CDI, eligibility & prior authorization, and managed on-site teams — all delivered from a HIPAA-compliant facility in Bangalore, supervised by an experienced operational layer, contracted under BAA, and judged on whether the engagement still runs steady in month twelve with the same Account Manager, the same Team Leads, and the same calibration to the client's standard.
It is a deliberately narrow vertical. We turn down work that does not fit it — generalist BPO, F&A, contact centre, RCM-adjacent IT services we are not equipped to deliver. The discipline of saying no is part of what keeps the engagements we do say yes to operationally serious. That is the company.
These describe how we engage, not how we market. Each one has a behavioural cost — and we pay it, because that is what makes the partnership hold over a multi-year engagement.
The client owns coding policy, MEAT interpretation, quality scorecards, audit methodology, and final sign-off. We deliver to it and supervise underneath it. No competing audit, no parallel scorecard, no methodology imposed on the standard.
Hiring is the easy half. Retention, replacement, notice-period overlap, calibration drift, and supervisory continuity are the half that decides whether the engagement still works in month twelve. We plan for the long tail, not the launch.
Every operational, commercial, and HR thread the client touches terminates at a single named Account Manager. No diffuse responsibility, no triangulating between functions, no chains of "let me check."
Sourcing, BGV, statutory payroll, attendance discipline, on-time invoicing, audit-trail hygiene. None of it is glamorous. All of it is the difference between an engagement that scales and one that quietly falls apart in the second year.
PHI never leaves the agreed engagement perimeter. We do not publicly name clients without written permission and we do not take co-credit for wins the client led. The client's brand stays the client's brand.
No accuracy percentages we have not audited ourselves. No vanity metrics. No press releases for things that did not happen yet. No surprise add-ons in the second quarter. The marketing posture is the operational posture.
RevenueLink is built around a strong team of credentialed specialists across coding, billing, AR, denials, CDI, and eligibility / prior-auth — supported by a dedicated supervision layer, an in-house recruitment engine, and a leadership team with deep experience in US healthcare RCM and offshore delivery at scale. The leadership names below are the people the client meets at L3 and L4 governance; they do not change with the engagement.
Detailed bios and photographs will be added here once each member has reviewed and signed off on what is published about them. Real people, real names, real consent — not stock portraits with invented job titles.
Our production facility is in Bangalore, Karnataka. It is a HIPAA-compliant environment built for healthcare RCM workloads — badge-controlled physical access, biometric authentication on the production floor, clean-desk discipline, no personal devices, network and access controls aligned with the HIPAA Security Rule, and multi-shift coverage for US-time-zone work.
Where engagements require an on-site presence at the client's facility, we deploy and manage the cohort wherever the client is. The on-site model is a delivery option, not a geographic constraint — we engage globally and operate to local regulatory, data-residency, and quality requirements wherever the work needs to be.
The full controls posture — administrative, physical, technical — is documented in the BAA and reviewable on first call.
One call. Honest scope. A substantive response from a named person within two business days.
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